- returns -
I truly hope that you like your lune and sol products, but if they are not to your fancy then please drop me an email at [email protected] to detail your return.
in order for me to process your return, I ask a few simple things:
- the item is returned completely new and unused, in the same condition as received
- you inform me via email within 5 days of receiving your package
- you provide proof of purchase (screenshot of order confirmation will suffice)
- you return the item in its original packaging
postage is non-refundable and you will have to return your goods to me at your own cost.
once I have received your returned items and carried out an inspection, I will process your refund (shipping fee deducted) which should take no longer than 2 working days
- replacements -
if you have received a damaged order, please email me at [email protected] with photos of the broken items and we can arrange either a full refund or replacement of your order free of charge
if you have received the wrong order, the correct item will be sent free of charge if requested